Privacy Policy
Last updated: October, 2025
At Old Oak Properties, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.
We respect your right to privacy and take steps to ensure that your personal information is handled responsibly and securely. We never sell, trade, or share your personal information with third parties for purposes unrelated to those identified in this policy, unless required by law or with your explicit consent.
We collect personal information only as necessary to provide our services. This may include contact information (such as your name, phone number, email address, and mailing address), application and tenancy details (such as employment information, references, or rental history), payment and billing information, communication preferences, or feedback you share with us. We may also collect technical data such as website usage, analytics, or cookies when you interact with our websites.
Old Oak collects and uses personal information for purposes such as processing rental applications and managing tenancy agreements, responding to maintenance requests or inquiries, providing updates about your residence, account, or our properties, improving our buildings, services, and digital experiences, and meeting our legal, regulatory, and operational obligations.
We obtain your consent when collecting, using, or disclosing personal information, except where otherwise permitted or required by law. The form of consent may vary depending on the sensitivity of the information and how it is collected, for example written, verbal, or implied through use of our services. You may withdraw your consent at any time, subject to legal or contractual restrictions. Please note that doing so may limit our ability to provide certain services or information.
We use a combination of physical, administrative, and technological safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. These safeguards include restricted access to files and offices, password-protected systems and encrypted data storage, and secure disposal of physical and electronic records when no longer required.
Our websites may use cookies and third-party analytics tools such as Google Analytics to understand traffic patterns, improve functionality, and enhance user experience. Cookies are small files stored on your device that help websites recognize you. You can disable cookies in your browser settings if you prefer not to share this information.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to meet legal and business requirements. Once no longer required, the information is securely deleted, anonymized, or destroyed.
You have the right to request access to your personal information held by Old Oak and to request corrections if it is inaccurate or incomplete. To make such a request, please contact our Privacy Officer using the information below.
If you have questions about this policy or believe your personal information has been mishandled, please contact our Privacy Officer. If your concern is not resolved, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
Old Oak Properties Inc.
Attn: Privacy Officer
150 Dufferin Avenue, Suite 200
London, ON N6A 5N6